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Privacy policy

Effective Date: July 1, 2012

ABOUT US

TricorBraun.com and related websites (accessible as kranson.com, caliberwine.com, rapidfind.biz, rapidfind.info and related subdomains) provide information about the products and services of TricorBraun, Inc., doing business as TricorBraun ("TricorBraun"). Most portions of this web site are designed to provide the public access to information about TricorBraun and its industry. Another portion of this web site, the TricorBraun Customer Access Portal (“T-CAP”), allows designated "Preferred Customers" access to information about their activities with us through the use of a confidential password. This privacy policy discloses the privacy practices for TricorBraun's web sites.

TRICORBRAUN'S PRIVACY PHILOSOPHY

We at TricorBraun are committed to protecting on-line privacy and to ensuring that our customers are in control of the information that TricorBraun maintains about them. Because we gather certain types of information about TricorBraun.com users, we want you to understand the terms and conditions surrounding the collection and use of that information. This privacy policy discloses what information we gather, how we use it, and how to correct or change it. Even if you are just visiting our web site, we will protect the information about your visit as described below.

CALIFORNIA RESIDENTS

Under California Civil Code Sections 1798.80-1798.84, California residents are entitled to the following rights regarding any personal information collected and used by TricorBraun: TricorBraun will notify any California resident of any breach of the security of TricorBraun’s system following any discovery or notification of a breach in the security wherein the California resident’s unencrypted information was, or is reasonably believed to have been, acquired by an unauthorized person.

Further, because TricorBraun reserves the right to disclose a user’s personal information to any third party in its discretion, all California residents have the right to obtain what information and to whom the information was provided by TricorBraun in the immediately preceding calendar year. Upon written receipt of a written or email request for such information to the designated address below, TricorBraun shall provide a list of any disclosures of the California resident’s personal information to any third party within thirty (30) days of the receipt of such request. The list shall include:

  1. A list of categories of personal information provided to any third party; and
  2. The names and addresses of all of third parties that received the California resident’s personal information within the preceding calendar year.

Such list may be in a standardized format and not specific to any individual. A California resident’s request for such information may be submitted via e-mail to marketing@tricorbraun.com or by telephone at (314) 569-3633 or by letter sent to the following address: 10330 Old Olive Street Road, St. Louis, Missouri 63141-5922. California residents shall only be entitled to have this information provided once per calendar year.

INFORMATION COLLECTION AND USE

We collect information from our web site users in several ways. We will not share this information with others in ways different from what is disclosed in this Privacy Statement.

Log Files

We log your IP address, browser type, and the URLs of the web pages you visit on our site. We also keep track of statistical information about users of our web site, such as which pages or directories are the most accessed. We use this information to administer our web site, to track your movement on the web site, and gather broad statistical information for aggregate use only. Aggregated tracking information helps us to determine which areas of our site users like and don't like based on traffic to those areas.

Inquiry Forms and T-CAP Registration

TricorBraun.com allows users to send requests for information to us or to contact us. This site also allows current customers to become Preferred Customers and gain access to T-CAP. When you submit requests to us through the site, or when you become a Preferred Customer, we may require you to provide us with certain information about your company or business so that we may contact you (name of your company, contact person name, your company's full street address, and contact information such as email address, telephone number, or fax number). In addition, we may ask for optional information (how you found out about TricorBraun, how many employees are in your company, industry of your company). We use this information in order to process any requests that you make to us, to contact you when necessary and to send you business information and promotional material about TricorBraun, our affiliates, partners and industry.

Sharing
Registration Form and User ID

In order to gain access to certain features of our web site or to receive information from us, you may be asked to fill out a simple enrollment form with a name, address, phone number and other contact information and to provide a user name and password and other basic identifying information. That information will be retained in the customer records of TricorBraun, along with information regarding any preferences you have expressed, any information you have requested from us, and products or services you have ordered. We may from time to time send information to you consistent with the interests you have expressed in your communications to us. By affirmatively providing any personal information to TricorBraun or its affiliates through the web site, you consent to TricorBraun using your personal information for the purposes set forth herein and receiving e-mail or other correspondence regarding your account, the purpose of your information submission, or other use of the web site.

We are not in the business of selling or renting your personally identifiable information. However, we may share information about you with others in certain limited situations such as:

  • - when necessary to third parties who work for us in order to process your requests;
  • - when you consent to disclosure;
  • - by operation of law, when such information is transferred as a part of sale of assets including the assets represented by this site;
  • - to enforce or apply TricorBraun’s agreements or protect TricorBraun’s rights;
  • - to comply with law, court orders, subpoena or legal process;
  • - to enforce or apply any agreements with you or protect of our rights; or
  • - as otherwise described in this privacy policy.

In connection with your use of the web site, you may choose to post or upload certain materials onto public portions of the web site, including business information and contact information. You understand and agree that the information and materials you post on such public sections of the web site are capable of being viewed by the public and will not be protected under the terms of this Privacy Policy.

We want to ensure that you have access to your information and that our records are correct and up-to-date. To request a copy of your personal information, if any, that TricorBraun currently has in its records and/or to correct or change any information contained in our records regarding you, please send an email to marketing@tricorbraun.com.

Except for certain limited situations as described herein, TricorBraun.com does not provide information identifying you or your company to anyone outside of TricorBraun.com, its affiliates, and third parties who work for TricorBraun and its affiliates to process your orders or otherwise provide services or information to you. We may provide aggregated data about the number of visitors who use our site, or the most popular areas of our site, to interested third parties so that they can learn about the operation of our site. Aggregated data will be in anonymous group statistical form and not associated with any individual business or person.

LINKED SITES

It is important to note that TricorBraun.com contains many links to sites other than TricorBraun.com, and that those sites may not follow our privacy policies. This includes links to information providers or third parties who may use TricorBraun.com's logo and/or style as part of an agreement with us. TricorBraun is not responsible for the privacy practices or the content of those web sites, which may collect data and ask for personal information that TricorBraun.com does not. The inclusion of third-party links is provided for your convenience and shall not be construed as TricorBraun’s affiliation or sponsorship of such third-party web sites.

OPTING OUT

Users who do not wish to receive future promotional materials about TricorBraun, its affiliates, or partners may opt out of receiving these communications by:

  1. Sending us an email of your request to: marketing@tricorbraun.com
  2. Using this telephone number: (314) 569-3633

TricorBraun will respond to appropriate requests within a reasonable time.

CHANGES TO POLICY

If we decide to change our privacy policy and practices, we will post those changes to our Privacy Statement on our web site in advance of the changes taking effect, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

CORRECTING/UPDATING INFORMATION

If the information about your company changes (such as your telephone number), you can modify it by:

  1. Sending us an email of your request to: marketing@tricorbraun.com
  2. Using this telephone number: (314) 569-3633

TricorBraun will respond to appropriate requests within a reasonable time. A request to amend data is considered inappropriate if it would result in incorrect information. Other rules may apply to updating information for Preferred Customers when an employee who has access to your company password leaves your company.

SECURITY

This web site takes precautions to protect our users' information. Our safeguards include technical means and certain policies and procedures that our staff is trained to follow. We try to reduce the likelihood of accidental disclosures and unintended access and modification of account information, but it is impossible to eliminate this possibility completely.

When you submit sensitive information via the web site, your information is protected both online and off-line. The server that we store identifiable information on is kept in a secure environment with safety measures taken to protect your information. We also take steps to protect sensitive information offline. All of our users' information is restricted in our offices. Employees who have access to identifiable information are kept up-to-date on our security and privacy practices and what they can do to ensure our customers' information is protected.

As a Preferred Customer, your company and certain designated employees will receive a password, which should be kept confidential, because it is the key to access the information held by TricorBraun.com about your company.

APPLICATION OF PRIVACY POLICY

This Privacy Policy applies to information collected by and through TricorBraun.com. It does not apply to any other products or services of TricorBraun or dealings with users or customers and does not apply to third party sites which may be linked to TricorBraun.com.

POLICY

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through email, or in chat areas - that information can be collected and used by others. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information.

PROTECTING YOUR OWN PRIVACY

If you have questions or concerns about the TricorBraun.com privacy or security policies, please contact:

  1. email: marketing@tricorbraun.com
  2. telephone: (314) 569-3633
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