F.A.Q. (Frequently Asked Questions)
1. What is your minimum order?
We do not require a minimum order. TricorBraun was created with all businesses models in mind; from small businesses and home brewers, to large corporations that simply prefer to order online. Browse around and buy as little or as much as you need!
2. What do I do if I want to order in bulk?
At TricorBraun buying in larger quantities is easy, as most of our products are offered in bulk quantities right on our website. If you are looking for volumes that exceed what we offer through the website, just contact our super-friendly packaging experts for assistance at email@example.com or visit our wholesale page.
3. What forms of payment do you accept?
We accept Visa, MasterCard, American Express and PayPal. You can buy in complete confidence in our secure online shopping environment. Please reach out to our customer support team if you are interested in payment terms.
4. When will my order ship?
We will do our best to ship all in-stock items by the next business day following the original date of purchase; however during peak seasons it can take us several days to process your order. If you would like to know what our current processing time is, please contact our customer support department by email at firstname.lastname@example.org or chat in the bottom right corner of your screen. Please note that TricorBraun and most major freight carriers are closed on weekends (and on most major holidays) so we urge you to order early.
5. How will my order ship?
Standard parcel shipments will ship via FedEx Ground. For large or heavy shipments, we offer an Economy Freight Carrier option. No matter what shipping method you select during checkout, you’ll appreciate our discounted shipping rates! Please note that most carriers do not deliver on weekends or major holidays.
6. How can I check the status of my order?
The easiest way to check the status of your order is by logging into your account and viewing your orders. You can also click on the "Order Status" link contained in the Order Receipt email we sent you after completing your order.
7. How much will it cost to ship my order?
Shipping costs are determined by the weight of the items you are ordering, and the destination. To get an estimate of your shipping costs, simply add the items you would like to your cart, then go to the shopping cart page and use the “shipping estimator” to see what the shipping costs will be.
8. How long will it take me to receive my order?
It is our goal to process orders within one to two business days of confirmation; however in peak seasons we can experience longer than normal processing times. Standard transit times range from one to seven business days. Saturday, Sunday and holidays are not considered business days. The standard transit time does not include the initial date of shipment. FedEx 2 day and Express saver does not affect warehouse processing time for your order. These options will only guarantee a faster shipping option.
9. Can I pick up my order at your warehouse?
Yes, we currently offer will call at some of our warehouse locations. The product would need to be in stock at the warehouse you are attempting to pick up from. Order minimums do apply. Most orders are ready for pickup within 2 business days, but our warehouses do close for most major US holidays. Orders not picked up within 5 business days will be canceled and refunded. Please reach out to our customer support team at email@example.com for more information.
11. I am out of state, why am I being charged sales tax?
TricorBraun is obligated to collect sales tax in all states where any of our branches operate; including Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Missouri, Minnesota, Michigan, North Carolina, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Washington.
12. I am ordering on behalf of a business for resale. How can I avoid paying sales tax?
In order to set you up to be tax exempt, two steps need to be completed. The first is that we need you to “register” as a customer if you haven't already. The second is for you to complete this uniform resale certificate and email it back to us.
For Florida and Washington State Resellers: If you are a registered reseller within your state, please complete the uniform resale certificate, and return it along with a copy of your Reseller Permit. We cannot accept the uniform resale certificate without the Reseller Permit.
If your order is shipping to one of the following states, please use these resale certificates instead:
- Florida resale certificate
- Indiana resale certificate
- Louisiana resale certificate
- Massachusetts resale certificate
- Mississippi resale certificate
- New York resale certificate
- Virginia resale certificate
- West Virginia resale certificate
- Wyoming resale certificate
Once we have the form back, we can update your account in 24-48 hours to be tax exempt for future orders. Just be sure to log in when ordering. If you submit your Resale Certificate after your order has been confirmed, we will update your account's tax status for future orders.
At this time we do not offer tax exempt status for Canadian customers.
13. How can I cancel my order?
We require that all cancellations be done in writing. To cancel your order, please email us at firstname.lastname@example.org and be sure to include your order number. Please note that once an order has been processed and shipped we cannot cancel the order. If a shipped order is no longer wanted, you are more than welcome to return it to us.
14. How can I return my order?
The easiest way to return items from your order is by sending an email to email@example.com with your order details. All return requests should be done in writing. Remember to submit your return request within 30 days of purchase. TricorBraun reserves the right to charge a restocking fee of 25% of the total product price. To review our complete return policy, please check out our returns page.
15. How do I know if my product is compatible with a container?
Each product on our website has a page showing product details, a description that explains common uses, as well as "Related Products" so you can find the exact packaging solution for your project. TricorBraun cannot guarantee any of our packaging options to work with the product you are putting in them; as various chemicals, oils etc. can have different reactions with glass or plastic resins. The purchaser assumes all responsibility for testing the compatibility and capacity of their products with goods sold by TricorBraun.
16. Does my packaging need to be cleaned or sterilized?
Packaging supplies that were purchased through TricorBraun are not stored in a sterile warehouse and may need to be to be cleaned and/or sterilized depending on the intended use of the packaging supplies. TricorBraun is not responsible for the cleanliness of the packaging. It is the purchaser's responsibility to clean items before use and determine the sterility requirements, depending on the use case you intend for purchased products. All products are sold as is.
17. Do you ship to Canada? Who is responsible for taxes, duties and tariffs?
Yes, we now ship to Canada! Customers can now checkout on the site with their Canadian addresses and have products shipped directly to them from our US warehouses. All transactions on TricorBraun are completed USD currency. Shipping charges (including import duties) and taxes are calculated and collected during checkout. Any other duties or tariff fees are the responsibility of the customer.
At this time we do not offer tax exempt status for Canadian customers.
18. How do I pay my invoices?
Please remit payment to:
P.O. Box 7410028
Chicago, IL 60674
Please be sure in include both your name or business name and your invoice number for fast processing.
19. What if I have other questions?
Please contact us via e-mail at firstname.lastname@example.org, using the chat feature in the bottom right corner of your screen or by calling us at 1-855-754-3728 between the hours of 8:00am and 4:00pm CST, Monday through Friday.
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TricorBraun’s proven process will guide your packaging decisions from napkin sketch all the way to the retail shelf. Click below to get started.